Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Reeves

Jason Reeves

June 15, 2026

5  out of  5
rating by Jason Reeves
"Everyone has always been nice and helpful"
Profile photo of Lindsay Neely

Lindsay Neely

May 22, 2026

2  out of  5
rating by Lindsay Neely
"I used State Farm for years, but ultimately they are not a good option for small local businesses. Because of this, I’m switching all my policies to another company."
Profile photo of Cycle Therapy

Cycle Therapy

May 11, 2026

1  out of  5
rating by Cycle Therapy
"Terrible service"
Profile photo of Lana Flowers

Lana Flowers

April 28, 2026

5  out of  5
rating by Lana Flowers
"Tim has served my family and I wonderfully, ever since we moved to the area in the 1990s and had renter's insurance and auto insurance. Denise was super responsive and helpful when I called today to change coverage and add vehicles to my auto policy. They have worked hard to process both home and auto claims in a timely fashion and often have saved us money."
Profile photo of Rob Montgomery

Rob Montgomery

March 11, 2026

1  out of  5
rating by Rob Montgomery
"Not sure if this group of people or if this office of Tim Pruitt exists. Can never get anyone to answer the phone. Tried to pay them over a week for an entire years worth of insurance and nobody would pick up the phone. Never tried so hard to give someone money. Finally called an 800 number to ask for help and how to make that payment since the app does not work either."
Profile photo of Randy Chavez

Randy Chavez

January 6, 2026

1  out of  5
rating by Randy Chavez
"Got turned away twice at the receptionist desk twice because we didn't have the police report with the other party at fault. We had the case number though. We weren't offered to talk to an agent in this office. We were only instructed to reach out to the other insurer to file a claim on our own. That has taken nearly 2 weeks to get an answer from them. I have been with State Farm for 15 years and I was severely disappointed with the service in this office. I had to go online and via phone to get help but even that has proven to be very difficult. Considering changing insurers after this claim is all over."
Profile photo of Jim Lopez

Jim Lopez

December 22, 2025

5  out of  5
rating by Jim Lopez
"The customer service reps are very .They explained everything that I had a question on. would recommend"
Profile photo of Rene Pace

Rene Pace

November 17, 2025

5  out of  5
rating by Rene Pace
"Tim and his staff are the best! I trust him with all my insurance needs! Give him a call. He puts his customer first!"
Profile photo of Jeramie Doby

Jeramie Doby

November 7, 2025

5  out of  5
rating by Jeramie Doby
"He was very helpful. Really nice guy. He explained everything very well."
Profile photo of Jacob Allen Johnson

Jacob Allen Johnson

November 6, 2025

5  out of  5
rating by Jacob Allen Johnson
"My agent was Joe Aguilar. Great agent. Easy to talk too, very professional and just had great vibes all round. I'm gonna be honest, I usually hate the process of getting insurance, but it was a great experience. I highly highly recommend anyone to call and ask for Joe Aguilar. Thanks man."
Profile photo of Christian-Jacob Fountain Rolle

Christian-Jacob Fountain Rolle

November 4, 2025

5  out of  5
rating by Christian-Jacob Fountain Rolle
"⭐️⭐️⭐️⭐️⭐️
Outstanding Service from Joe Aguilar – State Farm

This was my first time getting a policy with State Farm, and I couldn’t have asked for a better experience. Joe Aguilar helped me with everything from start to finish — he explained every detail clearly, answered all my questions, and made the entire process smooth and stress-free. His positive energy and professionalism really stood out. Joe went above and beyond to make sure I understood my coverage and felt confident about my new policy.

Thank you so much, Joe! You made my first experience with State Farm an excellent one."
Profile photo of Gavan Andes

Gavan Andes

October 29, 2025

5  out of  5
rating by Gavan Andes
"Joe Aguilar my rep was amazing going above and beyond, being very honest with me and put no pressure on me for my decision to switch."
Profile photo of Boston Daniels

Boston Daniels

October 6, 2025

5  out of  5
rating by Boston Daniels
"Customer service was amazing! Got a great deal!"
Profile photo of Kaiya Archer

Kaiya Archer

October 6, 2025

5  out of  5
rating by Kaiya Archer
"Customer service was quick and amazing. Highly recommend"
Profile photo of Josh Hooks

Josh Hooks

September 26, 2025

5  out of  5
rating by Josh Hooks
"Joe is really good guy and got me the best rate in over a year!"
Profile photo of TJ Beasley, Paralegal

TJ Beasley, Paralegal

September 10, 2025

5  out of  5
rating by TJ Beasley, Paralegal
"Tim is a wonderful agent. I’ve been a client for about 16 years and he’s always there to help answer any questions."
Profile photo of Jessica Alondra Cervantes

Jessica Alondra Cervantes

September 2, 2025

5  out of  5
rating by Jessica Alondra Cervantes
"If I could give more stars, I absolutely would! Litzy was incredible to work with—professional, kind, and so knowledgeable. She made the entire process seamless, quick, and stress-free while finding us the best quote in all of NWA. She’s always prompt in responding, patient with every question, and genuinely cares about helping you get the coverage you need. I couldn’t recommend her more highly!"
Profile photo of Ivan Viveros

Ivan Viveros

July 25, 2025

1  out of  5
rating by Ivan Viveros
"Poor customer service"
Profile photo of Erica May

Erica May

June 3, 2025

1  out of  5
rating by Erica May
"Awful business. They took a payment and failed to tell me because my 24 yr old son was on my insurance, they will not renew my insurance. I have a special needs daughter and couldn't get her to the hospital. I was not insured. Had my insurance laps and now I had to come out of pocket double because they would not reinstate me. I showed proof that my son was never on my insurance and that he has his own and they still canceled me. I have always been on time I've never made a late payment. They don't call me back when I leave a voice message and the lady in the office told me that they were behind so they weren't going to take my case right now. Which means that I will be over my 30 days and have to come up with more money and another insurance company before I can take my daughter to her therapies and hospital appointments. This place is awful! Would never recommend. I'm writing this to tell everyone do not go to Tim Pruitt if you wantto insure your family is taken care of"
Profile photo of Austin Carter

Austin Carter

May 30, 2025

5  out of  5
rating by Austin Carter
"Joe Aguilar is the best!! Ask for him to get the best deal!! Awesome guy!"
Profile photo of Gerald Davis

Gerald Davis

May 30, 2025

5  out of  5
rating by Gerald Davis
"Joe is cool and very knowledgeable upon his job he was very helpful with me upon acquiring insurance with the company I'm very happy and pleased to know there is some one out there like him thank you state farm for Joe aguilar"
Profile photo of Myrisha Thomas

Myrisha Thomas

May 29, 2025

5  out of  5
rating by Myrisha Thomas
"Joe Aguilar was awesome!!! He went over all my savings with me and was very efficient"
Profile photo of Levi Blanket

Levi Blanket

May 15, 2025

5  out of  5
rating by Levi Blanket
"Great experience Joe Aguilar helped me out over the phone explode to me what would be best for how my job handles and was just great and a really nice guy over the phone made it a super easy process."
Profile photo of Celeste

Celeste

May 9, 2025

5  out of  5
rating by Celeste
"Sulema was very kind and helpful. She helped me a lot and get a good price when I’m just starting to get a car"
Profile photo of Saikrishna Gattu

Saikrishna Gattu

May 5, 2025

5  out of  5
rating by Saikrishna Gattu
"I’ve had an excellent experience working with Tim Pruitt and his team at State Farm. They are professional, responsive, and genuinely care about helping clients find the best coverage for their needs. Joe Aguilar took the time to explain all my options clearly and made the process of getting insurance smooth and stress-free. I highly recommend this office to anyone looking for reliable service and personalized attention."